Information for using Silent Dismissal

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This page contains information for Administrator (also referred to as local admin) user accounts. Each section of this page will refer to the corresponding drop-down menus from the navigation bar at the top of Silent Dismissal when accessed by a local admin account.

Accounts Menu

The accounts menu contains links to pages that allow a local admin user to interact with the user accounts associated with the school.


To manually create an individual account, navigate to the page referenced above by clicking on ACCOUNTS and then NEW from the drop-down menu. Please fill in the form with the appropriate information to create a new account. Each line of the form should be self-explanatory, with the account type requiring the most attention and understanding.

There are five different account types:

  • Local Admin
  • Classroom
  • Dismissal
  • Extended Care
  • Kiosk

The Local Admin account type has the highest set of user permissions. The user of this account type will be entrusted with the responsibility of maintaining and managing the school's Silent Dismissal database, which will require a greater knowledge of the application compared to their colleagues. While Silent Dismissal's support team will be available for contact and troubleshooting, Local Admin users can perform a variety of tasks with their set permissions. We encourage faculty & staff with access to these accounts carefully read our documentation to avoid unnecessary support contact.

The Classroom account type should be used by faculty & staff that are teaching students in classroom settings. The information available through this user account type refers to student's attendance, participation, etc. and assists with arrival and dismissal of students.

The Dismissal account type should be used by faculty & staff that perform arrival and dismissal duties. The information available through this user account type refers to the school's arrival and dismissal system, including locations for pick up and zones both which can be setup by a local admin user (usually performed during the initial setup of the school's database).

The Extended Care account type should be used by faculty & staff that are involved with the school's extended care program(s). The information available through this user account type refers to the check-in and check-out process for extended care, including documentation of charges for each student.

The Kiosk account type is used to create a number pad to use at dismissal locations for dismissal purposes. At this time, there are no other purposes for this account.

Testing and Training

It is possible, even recommended, to perform a test within the school prior to actual use. Testing and Training instructions

Special Configuration

Some schools need to accommodate special situations such as:

  • Younger Students Ride Home With Older Students
  • Younger Student Walk Home with Older Students
  • Staggered dismissal times based upon grade level
    • Siblings waiting for older students in holding area
  • Remediation (Tutoring) during dismissal
  • Special Classes - Art, Music, Media Center - that have different students by day of the week
  • Early Release for some students, e.g., Safety Patrol
  • More

Special Configuration methods are described here.

Initial Set Up

Initial set is quick and easy. An entire school of over 1,000 students can usually be configured with less than one hour of total work.

Check out the welcome page.

A comprehensive step-by-step checklist is available to guide you through the process.

We've even written sample letters for staff and parents that can be sent via e-mail or printed.

School Settings

School Settings generally need to be only when first using Silent Dismissal. These settings include the time zone, the time students are dismissed, uploading an optional school logo, and a few other optional settings.

Staff Accounts

Staff Accounts can be readily created by copying an pasting from a list in a spreadsheet, creating all of the necessary accounts in less than a minute.


Student Records may be copy and pasted from a spreadsheet, again loading all of the students in less than a minute.


A multitude of group types are available to coordinate all after school movement of students. Each type of group offers different features. After the groups are created, students may be assigned to each group.

Dismissal Locations and Zones

Dismissal locations are physical places in the school where students may be directed to walk to. Zones are a special type of location in which multiple locations are logically grouped together and are almost exclusively used for car loading.

Parent Accounts

Parents must create their own accounts in order to gain access.

Parents sign in to both the mobile app and the web portal with the same user ID (e-mail) and password. If a student is associated to a parent account from either the portal or the mobile app, the student association becomes available when accessing the account via the other method.

Obtaining Access


Parent access via the web may be disabled complete by going to TOOLS / SCHOOL SETTINGS, open the section titled Parent Settings then set the value in the option Web Access.

If web access is permitted by parents the interaction with the student settings must be explicitly granted by the school. This may be done by going to STUDENTS / LIST ⇒ <letter of last name> ⇒ <student last name> then setting the Web Connect option to Enabled or by going to STUDENTS / WEB CONNECT and granting or revoking access to multiple students. The ability to grant web access for a student is limited by the quantity of WCL Web Connect Licenses purchased by the school.

Mobile App

The features available initially to parents with the mobile app are extremely limited. Access to all of the features is provided by obtaining an “All Access” pass for the app.

Parents may purchase this themselves via an in-app purchase, or access may be granted by the school. School administrators may grant “All Access” to a parent mobile account by navigating to REPORTS / ACCOUNT LIST. This list will show all of the parent accounts that exist, the number of associated students, and whether or not they have an active “All Access” pass to either the Android or Apple application. To grant the access, click on the plus button in either the Android or iOS column. Each time an “All Access” pass is granted to a parent account the number of available AAL All Access Licenses will be decremented by one. When all of the available licenses have been allocated it will be necessary to purchase additional licenses from Silent Dismissal before they may be granted to parents.

Alternating Schedule

The AB Schedule provides a method for having two alternating schedules.

Yearly Conversion

To prepare an existing site for the new year, follow these steps.


Overrides are used to set a specific dismissal for a single day, as compared to the day of the week settings that persist until changed.

Overrides may be performed by parents for their own students, classroom teachers for the students assigned to their classroom, and by administrators who may set or clear the override for any student.

The Admin Menu is the principal means of navigating the application. View the Admin Menu page to review all of the menu items.


Administrators can use reports to verify roster information; to identify problems in information entered, to analyze performance of students, staff, and parents; and to improve the dismissal process.

Help Pages

Table of Contents


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