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parents:the_iphone_version_of_the_app [2017/08/17 12:58] – created gregorparents:the_iphone_version_of_the_app [2017/08/19 06:37] – [Manual Method] gregor
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   - Press //Existing User// in lower left corner   - Press //Existing User// in lower left corner
   - Enter your school domain. It will be of the format <shorthand school notation>.sdcs<number>.com   - Enter your school domain. It will be of the format <shorthand school notation>.sdcs<number>.com
-  - If this information is not already saved then you will need to enter it. If you don't know it you can find it on the original placard sheet provided by the school. If you can't find the school server information then your only option is to contact the school to get that information+    - If this information is not already saved then you will need to enter it. If you don't know it you can find it on the original placard sheet provided by the school. If you can't find the school server information then your only option is to contact the school to get that information
   - Press //Next// at the bottom right of the screen   - Press //Next// at the bottom right of the screen
   - Enter your user ID - which is your e-mail address - in the e-mail address field   - Enter your user ID - which is your e-mail address - in the e-mail address field
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   - Your password will be e-mailed to you. This happens immediately; there is no queuing for later processing. If you haven't seen the e-mail within a minute, check your junk mail. If it is not in your junk mail then you can safely presume that you will not be receiving the message so proceed to the manual method below.   - Your password will be e-mailed to you. This happens immediately; there is no queuing for later processing. If you haven't seen the e-mail within a minute, check your junk mail. If it is not in your junk mail then you can safely presume that you will not be receiving the message so proceed to the manual method below.
 ===== Manual Method ===== ===== Manual Method =====
 +//The execution of these steps are performed by each school individually for their own parents only and are therefore governed by the policies of each school. Silent Dismissal does not control the operating policies of the school with regard to parent password recovery.//
 +
 +  - Contact the school
 +    - Usually this must be done in person for security reasons
 +  - Inform the school staff to perform these instructions
 +    - Sign in to Silent Dismissal using an administrator account
 +    - Navigate to Reports / Parents : Account List
 +    - Locate the entry for your account
 +      - Use CTRL-F to search, or
 +      - Click on column header for name to sort then scroll through the list
 +    - Click on your e-mail (User ID) address
 +    - On the **Parent Access Account Student List** hover the mouse pointer over the e-mail (User ID) address to view the current password
 +      - Alternatively, the school may use the edit box in the upper right hand corner to set an different password
 +
 +==== Manual Option 2 ====
 +Depending upon school policy, the school may agree to provide the password by sending it via e-mail to the listed e-mail address in response to a telephone request for assistance.
 +